Terms & Conditions


Assured Partners London Limited
Commercial & Retail Client Terms of Business Agreement


AssuredPartners London Limited are authorised and regulated by the Financial Conduct Authority (FCA), the independent watchdog that regulates financial services in the UK. Their Code of practice and Rules regulate sales, advisory and service standards to ensure general insurance customers are treated fairly. You can check our address and status on the FCA’s Register by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768. Our FCA Register Number is 308598.

1. Our Duty


We act on your behalf in arranging your insurance and our duty to you is to explore your insurance needs, arrange insurance covers with Insurers to meet those needs and help you with any ongoing changes you may require. We offer an advised service to our clients and the scope of our advice is to recommend the appropriate insurers available in the market based on your defined requirements. However on occasion we may operate on a non-advised basis. Where this becomes the basis of our agreement with you we will confirm the position in writing to you prior to the commencement of cover.

2. Our Responsibility


  • We will discuss with you, your insurance requirements and advise you on the markets to be approached, the scope of cover and costs. On receipt of your instructions, whether oral or written, we will conduct negotiations on your behalf with insurers concerning cover, policy and premium.
  • In relation to the non-investment insurance contract provided, at the point of confirmation of terms we will advise the number of insurers that have been approached and if applicable, you can request a copy of the list of the insurers we select from or deal with in relation to the contract provide.
  • We will confirm details of cover effected in writing including the identity of the Insurer.
  • We will provide an invoice detailing the premiums and any fees due, plus any taxes the Insurers have to collect.
  • Where available we will offer payment terms provided by the Insurer or a third party. Conditions for credit terms vary and we will provide full details at the time of purchase.
  • We will issue documentation as soon as possible and/or when payment have been agreed or met by you.
  • We will advise you and assist you with any claim you need to make. You should not agree to any course of action until you have agreement from your Insurer.
  • All information supplied by you is considered to be confidential and is only disclosed in the normal course of negotiation and maintenance of your insurance transactions. Under the Data Protection Act you have the right to see personal information we hold about you in our records.

3. Your Responsibility


  • It is your responsibility to provide complete and accurate information to AssuredPartners London Limited to enable us to advise you appropriately and inform the Insurers of your requirements.


  • Material information needs to be furnished to us prior to the inception of the Policy, throughout the life of the policy, and when you renew your insurance. It is important that you ensure that all statements you make on proposal forms, claims forms and other documents are full and accurate.
  • If you fail to disclose any material information to your Insurers, this could invalidate your insurance cover and mean that part or all of a claim may not be paid.
  • You should carefully examine your policy and other insurance documentation to ensure that cover arranged on your behalf meets with your requirements. Should it not do so you should advise us immediately.
  • You will pay all sums due to us by the dates specified in the invoices or insurance documentation requesting such payment.
  • You should notify us as soon as possible, or in accordance with the terms contained in your insurance policy, of any occurrence which gives rise to or may give rise to a claim under your insurance policy.
  • All activities undertaken by us are provided for your exclusive use and all data, recommendations, proposals, reports and other information provided by us in connection with our services are for your sole use only. You agree not to permit access by any third party to this information without our express written permission.


4. Remuneration

We are remunerated for our service by receiving a percentage of the insurance premium by way of commission or brokerage. Upon receipt of your advices to proceed you will be liable for our full commission deemed earned for the risk which we can disclose. Alternatively an agreed administration fee may be charged or in some circumstances a combination of a fee and brokerage. In the event that we charge a fee we will inform you of this in advance.

5. Client Money


The FCA rules are designed to protect you in the event that an insurance intermediary fails or is unable to transfer:

  • any premium money it has received from you to the insurer; or
  • any claims or return premium monies that it has received from the insurer to you.


We are governed by strict rules pertaining to Client Money, set down by the FCA. Where we hold monies in a client bank account we may earn interest on monies held, which will be retained by us.

We act as agents for the Insurer for the collection of premiums and payment of claims and refunds of premiums. This means that premiums are treated as being received by the Insurer when received in our bank account and that any claims money or premium refund is treated as received by you when it is actually paid over to you. There are occasions where such transactions are restricted (for example, to receiving premiums only) and we will tell you if this is the case.

When we receive premium payments from you or claim payments or premium refunds from your insurer we hold these either on your behalf or on behalf of your insurer(s) as determined by the Terms of Business Agreement we have in place with each insurer.

Money held on your behalf is Client Money and is held in a Non-Statutory Trust bank account in accordance with the FCA Client Money rules. A copy of these rules is available at the FCA website www.fca.org.uk. The money on trust gives rise to fiduciary duties, which remain until your money reaches the insurer or another firm which has permission to hold moneys at the insurer’s risk.

We may not use it to pay ourselves commission before we receive the premium from our client. For the purpose of some transactions, client money may pass through other authorised intermediaries before being paid to the insurer. The legal and regulatory regime applying to a broker or intermediary outside the UK may be different from that of the UK and in the event of a business failure of that broker or intermediary, this money may be treated in a different manner from that which would apply if the money were held by a broker in the UK.

Any interest earned on your money held by us will be retained by us for our own use. Your money will be deposited in client accounts with banks meeting the FCA criteria for approved banks.

6. If a resident in a country other than the UK


The law or regulations in your country of residence may take precedence over any relevant UK legislation. Therefore references in this document to the FCA or Financial Ombudsman Services or Financial Services Compensation Scheme and any rights or benefits there under may not apply. If you wish to clarify your position in this respect then we will discuss this on request.

7. Evidence of cover and policy documentation


Once premium has been paid we will promptly send you evidence of cover in the form of a copy of the Market Reform Contract document or a cover note (broker insurance document), and/or a certificate and/or an insurance policy. You should examine any insurance documents very carefully to ensure they meet with your requirements.  If the documents do not meet with your requirements, if you feel they are incorrect or if you are dissatisfied with the insurance security, please advise us immediately. Otherwise we will assume that the documentation is in order.  You must keep all your insurance documents safe.

8. Cancellation of Insurances


Any request for the cancellation of a policy should be made in writing and any relevant certificate of insurance must be returned to us or the insurer concerned. The terms of your policy may allow insurers to retain the premium in full or charge short-period premiums before the policy expires. If no premium has been paid then a time on risk premium inclusive of Insurance Premium Tax (IPT) including any relevant administration costs may be charged.

9. Notification of changes and alterations


Until you receive written confirmation from us (by letter, by email or by fax), you should not assume that we have received or acted upon your instructions to arrange or change cover. We will in all cases endeavour to respond without undue delay.

10. Premium


Failure to pay your premium can result in the automatic termination of your insurance contract from policy inception.

11. Claims handling arrangements

You should take note of the required procedures in the event of a claim, which will be explained in the policy documentation. Generally, insurers require immediate notification of a claim or a circumstance which might lead to a claim. We will employ due care and skill if we act on your behalf in respect of a claim.

We will have the right to terminate automatically, or charge as an ongoing fee, any service which we have previously provided to you in the conduct or management of a claim, when our appointment as your insurance broker is terminated by either party.

12. Conflicts of interest


Occasions can arise where we or one of our associated companies, clients or product providers may have a potential conflict of interest with business being transacted for you. If this happens, and we become aware that a potential conflict exists, we will write to you and obtain your consent before we carry out your instructions and we will detail the steps we will take to ensure fair treatment.

13. Complaints


In the event that our service does not meet your expectations we ask you to contact us in writing or by telephone.  We will acknowledge your complaint promptly, explain how we will handle it and keep you informed of the progress of your complaint.  Full details of our Complaints Procedure are available on request. Please address your complaint in writing to:

AssuredPartners London Limited
Centennium House
100 Lower Thames Street
London, EC3R 6DL

Or by phone on 020 7337 6800.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service, their address is:

Financial Ombudsman Service,
Exchange Tower,
Harbour Exchange Square,
London, E14 9SR

We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the Scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Further information about compensation scheme arrangements is available from the FSCS. If you have any queries regarding the arrangements above please inform us immediately.


14.1 WARNING: Consumers, where the main purpose of the contract is for private use, your duty to give information


When applying for or amending your insurance policy, we and / or your insurer will ask a number of questions to assess the risk prior to agreeing cover. It is your duty to ensure that you answer all questions raised by insurers or us honestly and reasonably. These questions are designed to enable us or the insurer to obtain a comprehensive picture of   the nature of the risk to be insured, and only by asking such questions and receiving answers which are given honestly and with reasonable care, can we or the insurer be in a position to offer terms which are designed to meet your demands and needs.

The reason why this is vital and extremely important is that if you fail to tell us or the insurer something when asked, or, if you answer carelessly or act deliberately or recklessly in making misrepresentations when answering questions, your policy may leave you with no insurance protection; insurers may not pay a part or all of your claim and may cancel your policy. You may find it difficult to re-arrange cover because you did not tell an insurer everything when asked, and you will have to disclose this fact when you reapply for insurance.

Failure to answer questions honestly and reasonably, when asked, may leave you with no cover and a claim not paid.

14.2 WARNING: Commercial Customers, or where the main purpose of the contract is not for private use, your duty to give information


It is important that you understand your duty to provide all materially important information, fully, completely and accurately to us and your insurers not only when you take out your insurance, but also throughout the life of your arrangement, at the annual renewal, or at any other time when changes occur.

Materially important information is any information that could influence an insurer’s decision to accept your risk including the cost of your insurance. For example, details of previous insurance claims that you have made, or reported. Personal information about you, such as Criminal Convictions (you have a duty to give this information even when the insurance relates to a business and not you).  General information about the risk, such as the construction of a building, (for example, concrete floor, timber frame with   brick, stone, and a slate roof) if you are not sure how much information to provide or do not understand the question please ask.

The reason why this is vital and extremely important is that if you fail to tell us something, your policy will leave you with no insurance protection; insurers will not pay any claims and will cancel your policy. You will find it difficult to re-arrange cover because you did not tell an insurer everything, and you will have to disclose this fact when you reapply for insurance.

Failure to answer questions honestly and reasonably, when asked, may leave you with no cover and a claim not paid.

14.3 WARNING Warranties and Conditions

Your policy contains some Warranties and Conditions, the terms of which must be followed in order for the policies to operate with their agreed intent. A breach of these terms may give the insurer the right to avoid paying losses in the event of a claim. A reckless or deliberate breach will allow the insurer to void the policy as of the inception and retain the policy premium but a negligent breach without intent, such as the non-disclosure of a material circumstance will allow the insurer to either:

  • Amend the terms of the policy in order to reflect the material circumstance; or
  • Reduce the amount paid on a claim by the value of the additional premium that would have been charged to reflect the material circumstance had it been disclosed the remedy will depend on the nature of the breach.


Warranties are not always referred to as such within a policy and schedule. They may be referred to as conditions, endorsements, special terms as well as warranties. It is important that you look out for these and if you have any doubt about a particular statement, please ask us for advice.

Failure to answer questions honestly and reasonably, when asked, may leave you with no cover and a claim not paid.

Please contact Assured Partners London Limited, with any queries regarding the terms of the policy.