Complaints Procedure




If you need to make a complaint


In the event that you wish to make a complaint you may contact us on:
AssuredPartners London Limited
Centennium House
100 Lower Thames Street
London
EC3R 6DL
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone: 02073376800


Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:

Complaints Market Services
Lloyd’s
One Lime Street
London
EC3M 7HA
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Website: www.lloyds.com/complaints


Ultimately should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

The FOS’s contact details are as follows:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone: +44 (0)300 123 9 123
Website: www.financial-ombudsman.org.uk







European Online Dispute Resolution




If you were sold this product online (or by other electronic means) and within the European Union you may refer your complaint to the EU Online dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr. We expect that your local dispute resolution service will be the Financial Ombudsman Service.