If you need to make a complaint
In the event that you wish to make a complaint you may contact us on:
AssuredPartners London Limited
100 Lower Thames Street
Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:
Complaints Market Services
One Lime Street
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Ultimately should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.
The FOS’s contact details are as follows:
Financial Ombudsman Service
Telephone: +44 (0)300 123 9 123
European Online Dispute Resolution
If you were sold this product online (or by other electronic means) and within the European Union you may refer your complaint to the EU Online dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr. We expect that your local dispute resolution service will be the Financial Ombudsman Service.